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Privacy Notice

Background

SC Support & Care Services Ltd understands that your privacy is important to you and that you care about how your personal data is used. We respect and value the privacy of all of our clients, carers and staff and will only collect and use personal data in ways that are described here, and in a way that is consistent with our obligations and your rights under the law.

  1. Information About Us

    SC Support & Care Services is a Limited Company registered in England under company number 04720138

    Registered address: Berry & Co 7 King St, Maidstone, Kent ME14 1BQ

    Main trading address: 4-6 New Road Ditton Aylesford Kent ME20 6AD

  2. What Does This Notice Cover?

    This Privacy Information explains how we use your personal data: how it is collected, how it is held, and how it is processed. It also explains your rights under the law relating to your personal data.

  3. What is Personal Data?

    Personal data is defined by the General Data Protection Regulation (EU Regulation 2016/679) (the “GDPR”) as ‘any information relating to an identifiable person who can be directly or indirectly identified in particular by reference to an identifier’.

    Personal data is, in simpler terms, any information about you that enables you to be identified. Personal data covers obvious information such as your name and contact details, but it also covers less obvious information such as identification numbers, electronic location data, and other online identifiers.

    The personal data that we use is set out in Part 5, below.
  4. What Are My Rights?

    Under the GDPR, you have the following rights, which we will always work to uphold:

    1. The right to be informed about our collection and use of your personal data. This Privacy Notice should tell you everything you need to know, but you can always contact us to find out more or to ask any questions using the details in Part 11.
    2. The right to access the personal data we hold about you. Part 10 will tell you how to do this.
    3. The right to have your personal data rectified if any of your personal data held by us is inaccurate or incomplete. Please contact us using the details in Part 11 to find out more.
    4. The right to be forgotten, i.e. the right to ask us to delete or otherwise dispose of any of your personal data that we have. Please contact us using the details in Part 11 to find out more.
    5. The right to restrict (i.e. prevent) the processing of your personal data.
    6. The right to object to us using your personal data for a particular purpose or purposes.
    7. The right to data portability. This means that you can ask us for a copy of your personal data held by us to re-use with another service or business in many cases.
    8. Rights relating to automated decision-making and profiling. Part 6 explains more about how we use your personal data, including automated decision-making.

    For more information about our use of your personal data or exercising your rights as outlined above, please contact us using the details provided in Part 11.

    Further information about your rights can also be obtained from the Information Commissioner’s Office or your local Citizens Advice Bureau.

    If you have any cause for complaint about our use of your personal data, you have the right to lodge a complaint with the Information Commissioner’s Office.

  5. What Personal Data Do You Collect?

    We may collect some or all of the following personal data (this may vary according to your relationship with us and the list is not exhaustive.

    • Name;
    • Date of birth;
    • Gender;
    • Address;
    • Email address;
    • Telephone number;
    • Payment information;
    • Information about your preferences and interests;
    • Your next of kin/solicitor/executor’s contact details;
    • Your funding authority’s contact details;
    • Financial information including any relevant benefit entitlement

    Your personal data is obtained from the following third parties

    • Your funding authority e.g. KCC Social Services.
    • Your carers/relatives/Support Workers
  6. How Do You Use My Personal Data?

    Under the GDPR, we must always have a lawful basis for using personal data. This may be because the data is necessary for our performance of a contract with you, because you have consented to our use of your personal data, or because it is in our legitimate business interests to use it. Your personal data may be used for one of the following purposes:

    • Supplying our services to you. Your personal details are required in order for us to enter into a contract with you.
    • Personalising and tailoring our services for you.
    • Communicating with you. This may include responding to emails or calls from you.
    • Supplying you with information by email and post that you have opted-in to send to you. You may unsubscribe or opt-out at any time by informing us in writing.
    • Paying staff monthly salary using our contracted Payroll service.
  7. How Long Will You Keep My Personal Data?

    We will not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected. Your personal data will be kept alive as long as you require our service. If you no longer required our service your personal data will be archived and will be disposed of after 20 years or when our company ceases trading.

  8. How and Where Do You Store or Transfer My Personal Data?

    We will only store your personal data in the UK. This means that it will be fully protected under the GDPR. The security of your personal data is essential to us and to protect your data, we take a number of important measures, including the following:

    • Your paper records are securely locked in our filing cabinets in our office.
    • Your data is on Password protected computers, laptop and mobile phones.
  9. Do You Share My Personal Data?

    In some circumstances, we may be legally required to share certain personal data, which might include yours, if we are involved in legal proceedings or complying with legal obligations, a court order or the instructions of a government authority.

    We have contract with the following third parties to supply services to you on our behalf. Those third parties do require access to some or all of your personal data that we hold.

    • Firefly Payroll Service. Address: Downs Court, Yalding, Maidstone, Kent. ME18 6AL
    • Berry & Co Chartered Accountants. Address: 7 Clarendon Place, King Street, Maidstone, Kent ME14 1BQ
    • Host my office IT company. Address: Granville House, Granville Road, Maidstone, Kent. ME14 2BJ

    If any of your personal data is required by a third party, as described above, we will take steps to ensure that your personal data is handled safely, securely, and in accordance with your rights, our obligations, and the third party’s obligations under the law.

  10. How Can I Access My Personal Data?

    If you want to know what personal data we have about you, you can ask us for details of that personal data and for a copy of it (where any such personal data is held). This is known as a “subject access request”.

    All subject access requests should be made in writing and sent to the email or postal addresses shown in Part 11. To make this as easy as possible for you, a Subject Access Request Form is available for you to use. You do not have to use this form, but it is the easiest way to tell us everything we need to know to respond to your request as quickly as possible.

    There is not normally any charge for a subject access request. If your request is ‘manifestly unfounded or excessive’ (for example, if you make repetitive requests) a fee may be charged to cover our administrative costs in responding.

    We will respond to your subject access request within 28 days and, in any case, not more than one month of receiving it. Normally, we aim to provide a complete response, including a copy of your personal data within that time. In some cases, however, particularly if your request is more complex, more time may be required up to a maximum of three months from the date we receive your request. You will be kept fully informed of our progress.

  11. How Do I Contact You?

    To contact us about anything to do with your personal data and data protection, including to make a subject access request, please use the following details [(for the attention of Mrs Sophia Chung:

    • Email address: info@supportandcareservices.org.uk
    • Telephone number: 01732 875999.
    • Postal Address: 4-6 New Road, Ditton, Aylesford, Kent ME20 6AD
  12. Changes to this Privacy Notice

    We may change this Privacy Notice from time to time. This may be necessary, for example, if the law changes, or if we change our business in a way that affects personal data protection.

    Any changes will be made available on our website and people we have contact details will be informed accordingly.

Last updated May 2018

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